Refund Policy

Service Satisfaction:

• We strive for customer satisfaction. If you are dissatisfied with our bike repair service, please contact us within seven days of the service completion.

Refund Eligibility:

• Refunds are eligible for service-related issues that are within the scope of the original repair and covered under our warranty.

Verification Process:

• All refund requests undergo a thorough verification process. Customers may be required to provide evidence of the service-related issue.

Refund Method:

• Refunds, when approved, will be processed using the original payment method. Alternative arrangements can be discussed on a case-by-case basis.

Cancellation Refunds:

• Refunds for canceled services are subject to our cancellation policy. Late cancellations may result in partial or no refunds.

Processing Time:

• Refund processing times may vary but generally take 7-14 business days. Customers will be notified of the refund status.

Non-Refundable Items:

• Certain items, such as consumables used during the repair process, are non-refundable.

Refund Limits:

• Refunds are limited to the amount paid for the specific service. Additional costs incurred outside the original service scope are non-refundable.

Refund Denial:

• Refund requests may be denied if the issue is unrelated to the original repair or if the warranty period has expired.

Contact Information:

• For any refund-related inquiries or concerns, customers can contact our support team at contact@bikejunction.co